Biosphere Destination Standard

INTERNATIONAL STANDARD FOR TOURISM DESTINATIONS

CONTENTS
A. INSTRUMENTS FOR A RESPONSIBLE TOURISM POLICY

A.1. RESPONSIBLE TOURISM POLICY     

A.2. PLAN OF ACTION  

A.3. ESTABLISHING A RESPONSIBLE FUNCTIONAL ORGANIZATION        

A.4. RESPONSIBLE MARKETING               

A.5. MONITORING PLANS FOR SUSTAINABLE TOURISM             

A.6. PREVENTION OF SEASONALITY      

A.7. LEGAL AND REGULATORY REQUIREMENTS               

A.8. PREVENTION OF CLIMATE CHANGE             

A.9. MANAGEMENT AND CONTROL OF SERVICES AND PRODUCT CONSUMPTION        

A.10. VISITOR SAFETY   

A.11. INVOLVEMENT AND INFORMATION ON THE RESPONSIBLE TOURISM SYSTEM     

A.12. QUALITY OF THE SERVICE OFFERED TO THE VISITOR          

A.13. ACCESSIBILITY      

B. SOCIAL AND ECONOMIC DEVELOPMENT OF THE DESTINATION AND THE LOCAL COMMUNITY

B.1. RESPONSIBLE MANAGEMENT IN THE ECONOMIC SPHERE 

B.2. PROMOTION OF THE ECONOCMIC AND SOCIAL DEVELOPMENT OF THE COMMUNITY        

B.3. GENERATION OF JOB OPPORTUNITIES IN THE TOURISM INDUSTRY AND TRAINING             

B.4. TOOLS FOR CIVIC PARTICIPATION IN TOURISM AND MEASSUREMENT OF THE SATISFACTION OF THE LOCAL COMMUNITY.  

B.5. POPULATION ACCESS TO DESTINATION’S RESOURCES        

B.6. POLICY FOR THE PREVENTION OF COMMERCIAL, SEXUAL OR ANY OTHER KIND OF EXPLOITATION

B.7. PROMOTION OF THE MULTIPLYING EFFECT AND OF FAIR AND/OR LOCAL TRADE  

C. PRESERVATION AND IMPROVEMENT OF CULTURAL HERITAGE

C.1. RESPONSIBLE MANAGEMENT IN THE SOCIO-CULTURAL SPHERE    

C.2. PLAN FOR THE MANAGEMENT OF VISITORS AND THE CAPACITY OF THE DESTINATION      

C.3. PARTICIPATION IN THE PRESERVATION OF CULTURAL RESOURCES              

C.4. PROMOTION OF KNOWLEDGE AMONG VISITORS 

C.5.TOOLS TO SUPPORT THE DEVELOPMENT AND MAINTENANCE OF THE CULTURE OF THE DESTINATION BY TOURISTS          

C.6.RESPONSIBLE BEHAVIOUR

D. ENVIRONMENTAL CONSERVATION

D.1.LANDSCAPE PROTECTION AND ENVIRONMENTAL IMPACT ASSESSMENT STUDIES

D.2. SUSTAINABLE TRANSPORT               

D.3. NATURAL RESOURCES        

D.4. WILDLIFE PROTECTION       

D.5. ENERGY MANAGEMENT AND CONTROL    

D.6. WATER MANAGEMENT AND CONTROL      

D.7. GREENHOUSE GAS EMISSION         

D.8. LIGHT AND NOISE POLLUTION        

D.9. WASTE MANAGEMENT AND CONTROL      

 

A. INSTRUMENTS FOR A RESPONSIBLE TOURISM POLICY

In order to fulfil the principles of sustainability, we need to have some basic management tools to back up the Biosphere Certification of the Sustainable Tourism System. We therefore need to define a responsible tourism policy reflecting the basic and fundamental guidelines of the strategy applied in this area. Based on this policy, we elaborate a target plan properly articulated for higher effectiveness. In this sense, we need training and awareness mechanisms for the population in order to achieve their involvement and motivation. Finally, the constant knowledge of the applicable regulations is essential to ensure compliance.

A.1. RESPONSIBLE TOURISM POLICY

A.1.1. The destination has updated and accessible management tools.

A.1.2. The destination shall have a Responsible Tourism Policy that is documented and translated into customary languages, formally approved by the highest local authorities and communicated in an on-going manner to residents and visitors. This policy shall consist on a public manifestation of the strategy adopted on sustainable tourism and will include the commitments made concerning sustainable tourism, in particular:

  • Adoption of the principles of the World Charter for Sustainable Tourism.
  • Commitment to prevent negative impacts of policies and activities, and to maximize positive impacts.
  • Commitment to on-going improvement in all areas of sustainability: Socio-cultural, economic and environmental.
  • Commitment to the satisfaction of visitors and residents.
  • Commitment to safety and health.

A.2. PLAN OF ACTION

A.2.3. The destination must elaborate and publicly provide an operational document for continuous improvement, a Plan of Action (PA), reflecting the sustainable strategy of the destination. This Plan of Action must be developed with public participation and be based on the Responsible Tourism Policy and other issues related to environment, economy, society, quality, health and safety, culture and aesthetics. The PA must establish the specific targets and priorities needed for the fulfilment of the commitments made. This plan has to be structured with the following contents:

  • A prioritised list of objectives to be achieved, specifying the person responsible for achieving each point.
  • A general description of the measures designed to achieve these objectives and the deadlines and means for implementing the measures. The total timeline shall not exceed three years, by which time the Plan must have been reviewed and updated, setting new targets for improvement.
  • A definition of the follow-up planned for these objectives, to monitor compliance and to take action if necessary.
  • Promotion of responsible actions within tourism establishments: Promotion of the Responsible Tourism System (subsidies, information campaigns, etc.).
  • Development of the indicators needed to evaluate the continuous improvement of the destination in all areas of tourism sustainability. They shall be able to prove constant compliance with the requirements of this standard.

This Plan of Action (PA) is a result of the Initial Diagnose carried out during the implementation process, and it should assess the strengths and weaknesses of the destination when it comes to act accordingly in a regular basis.

A.3. ESTABLISHING A RESPONSIBLE FUNCTIONAL ORGANIZATION

A.3.1. The body responsible for the responsible tourism Management System in the destination has to establish a tool (organization, department, group or committee) according to the size and scale of the destination that allows the participation and collaboration of the private and public tourist sector and the local government for the administration of all issues related to sustainable development and its variables. This group should define its responsibilities, its monitoring and its ability to perform in terms of environmental, economic, social and cultural management. The organization’s activities must be appropriately funded.

This can be done through work groups, sessions, agreements, collaborations, etc., and it is a necessary point in the implementation of measures for the “elements of the system”, tour operators and travel agencies.

A.4. RESPONSIBLE MARKETING

A.4.1. All promotional messages of the destination have to treat local communities authentically and respectfully. The promotional messages also must treat local tourists respectfully.

A.4.2. Promotional information has to include true, clear and accurate information about services, products, environmental quality, local communities and other sustainability specifications of the offer. Furthermore, the information provided through different channels should not create expectations that cannot be met or ambiguously describe the different aspects of the destination’s commitment and sustainable offer.

A.5. MONITORING PLANS FOR SUSTAINABLE TOURISM

A.5.1. The body responsible for the responsible tourism Management System in the destination has to establish a programme to assess and publicly report the commitments made and their corresponding progress in terms of sustainable tourism development (environment, society, economy, culture, tourism and human rights), as well as give an answer to any new topic that could arise. Such system of indicators, which should, to the extent feasible, be quantifiable, will be directly developed by the district officers. The monitoring system is periodically reviewed and evaluated.

A.6. PREVENTION OF SEASONALITY

A.6.1. Programmes has to be developed in order to mitigate seasonal variability of tourism where appropriate, working to balance the needs of the local economy, community, cultures and environment, identifying year-round tourism opportunities, such as the creation of diversified tourism products and a complementary offer.

A.7. LEGAL AND REGULATORY REQUIREMENTS

A.7.1 The different departments with any kind of tourist responsibility at the destination must ensure the constant knowledge of all applicable legal and regulatory requirements in terms of sustainability in order to ensure compliance. They must therefore keep an up-to-date record, which includes all of them in a clear and understandable way.

A.7.2. The destination has planning guidelines, regulations and/or policies that require environmental, economic, and social impact assessment and integrate sustainable land use, design, construction, and demolition. There must also be laws and regulations regarding property acquisitions, always complying with communal rights, ensuring public consultation, and not authorizing resettlement without prior informed consent and/or reasonable compensation.

The guidelines, regulations and/or policies are designed to protect natural and cultural resources, were created with local inputs from the public and a thorough review process. This guidelines, regulations and/or policies are publicly communicated, and are enforced.

A.8. PREVENTION OF CLIMATE CHANGE

A.8.1. The body responsible for the responsible tourism Management System at the destination has to establish programmes designed to identify risks and opportunities associated with climate change. This system encourages climate change adaptation strategies for development, siting, design, and management of facilities. It will counter all potential negative impacts that tourism may have on climate change and other environmental crisis situations.

The system contributes to the sustainability and resilience of the destination and to public education on climate for both residents and tourists. This type of programmes may include the adoption of activities related to environment, implementation and use of efficient technologies, awareness campaigns, etc. If the destination considers it appropriate, all these measures can be developed together with other local authorities and/or groups.

A.9. MANAGEMENT AND CONTROL OF SERVICES AND PRODUCT CONSUMPTION

A.9.1. The tourism department will make sure that none of the products purchased by tourist establishments comes from species considered as endangered by international conventions or protected by law in the country where the establishment is located.

A.9.2. The use of chemicals (detergents, insecticides, plant protection products, etc.) should be minimized and their environmental compatibility maximized.

A.9.3. The tourism department promote the use of recycled paper and implement best practices, such as using both sides of paper sheets, e-mails, etc., avoid using chloride-based paper as far as possible.

A.9.4. In order to ensure that its origin is compatible with sustainability principles, all wood purchased should be certified, to the extent feasible.

A.9.5. Priority should be given to those suppliers/subcontractors following best practices regarding sustainability, both in terms of products and processes. This should be communicated to all of them.

A.10. VISITOR SAFETY

A.10.1. The destination must have a system to monitor, prevent, publicly report, and respond to crime, safety, and health hazards.

A.10.2. The destination must ensure the adoption of the necessary measures to ensure visitor safety in terms of fire prevention and escapes routes according to the law. In case there is no legislation, the destination shall prove that it is implementing sufficient measures based on commonly accepted benchmarks.

A.10.3. The destination must have a crisis and emergency response plan for the purpose of visitor protection. The plan establishes procedures and provides resources and training for staff, visitors, and residents, and is updated on a regular basis.

A.10.4. The destination must ensure the necessary hygiene and food security standards according to legal provisions, if applicable. In case there is no legislation, the destination shall prove that these requirements are ensured based on commonly accepted benchmarks.

A.10.5. The destination must ensure all necessary safety requirements in public swimming pools, if any, in terms of security of the facility, water quality and reduction of chemicals for its treatment.

A.10.6. In those facilities that use water in their operation and produce aerosols, which may be susceptible of becoming breeding grounds for the proliferation and spread of harmful pathogens, such as legionella, programmes have to be carried out for the their periodic maintenance, as well as for the control of the microbiological and physico-chemical quality of the water, so that they don’t pose a risk to public health, according to the applicable legislation, if any. Such programmes will include, at least, cleaning of the facility and, if needed, its disinfection.

A.10.7. Those non-potable water supply points of the destination must be clearly identified and marked as such.

A.11. INVOLVEMENT AND INFORMATION ON THE RESPONSIBLE TOURISM SYSTEM

A.11.1. The destination must have an information service for visitors that provides them with the basic elements needed for the promotion of a respectful behaviour towards the destination in terms of environmental issues (energy saving, water saving, noise generation and other annoyances, as well as waste management), as well as behavioural guidelines giving recommendations about their preservation and sustainable use. It may be based on fact sheets, leaflets, information in telematic format or any other equivalent material having the following characteristics:

  • They should be located in places with the greatest flows of tourists.
  • They should be written in languages pertinent to visitors, including the local language.
  • They should clearly request visitor's collaboration, explaining the reasons why such behaviour is requested and describing recommended behaviour.

A.11.2. Also, tourism promotions have to be developed in order to increase the visitor's knowledge of the values, customs, traditions, etc. of the local community.

A.11.3. The destination must develop mechanism to ensure the visitor’s access to natural sites, landmarks, cultural resources, gastronomy, customs, etc. in order to facilitate his integration and understanding of local values, employing trained professionals that will ensure this accessibility.

A.11.4. The destination must inform its visitors about the activities carried out in favour of the destination regarding environmental, social en economic aspects, and enabling the participation of the visitor to the extent feasible.

A.12. QUALITY OF THE SERVICE OFFERED TO THE VISITOR

A.12.1. Destinations should have mechanisms to monitor, assess and publicly report visitor satisfaction, and, if necessary, to take action to improve visitor satisfaction and promote the quality of tourism services at all levels.

A.12.2. The destination has a system to promote sustainability standards for enterprises consistent with the GSTC Criteria. The destination makes publicly available a list of sustainability certified or verified enterprises.

A.12.3. There must be behavioural and appearance guidelines for the staff. These guidelines shall be delivered to all employees of tourism offices and/or municipal services.

A.12.4. Training on tourism quality for enterprises of the destination should be promoted.

A.12.5. There must be guidelines for control in order to ensure that services are appropriately delivered.

A.12.6. Visitors should be informed about the possibility of sending their suggestions and complaints to the Responsible Tourism Institute, providing them with the necessary information to do so.

A.13. ACCESSIBILITY

A.13.1. Where appropriate, the destination must ensure that sites and facilities, including those of natural and cultural importance, are accessible to all, including persons with disabilities and others who have specific access requirements.

Where such sites and facilities are not immediately accessible, access is afforded through the design and implementation of solutions that take into account both the integrity of the site and such reasonable accommodations for persons with access requirements as can be achieved.

B. SOCIAL AND ECONOMIC DEVELOPMENT OF THE DESTINATION AND THE LOCAL COMMUNITY

Tourism offers the possibility of improving the economic lifestyle of the local population, because income generally increases and is better distributed in tourism destinations, as long as it is planned according to sustainability principles. In order to do so, the destination must contribute with its ability as a company to the improvement of the socio-economic development. Moreover, it must ensure a responsible behaviour towards its citizens, ensuring decent conditions.

B.1. RESPONSIBLE MANAGEMENT IN THE ECONOMIC SPHERE

B.1.1. The direct and indirect economic contribution of tourism to the destination’s economy is monitored and publicly reported at least annually. To the extent feasible, this should include visitor expenditure, revenue per available room, employment and investment data.

B.1.2. Responsible acquisitions and subcontracting: Development of mechanisms prioritizing a certified environmental management.

B.1.3. Development of an acting programme in favour of local products and services (fairs, markets, congresses, etc.).

B.1.4. Programme for the identification of training needs for employees qualified in tourism, and development of actions for such training.

B.1.5. Development of programmes to promote local ownership and management of tourism facilities and services (credits at low interest rates, incentives for local investors, information and technical services, etc.).

B.1.6. Creating incentives for local tourism enterprises (SMEs) to incorporate new technologies.

B.2. PROMOTION OF THE ECONOMIC AND SOCIAL DEVELOPMENT OF THE COMMUNITY

B.2.1. The department responsible for tourism should promote municipal sustainability projects, such as Local Agenda 21, the Biosphere Destination certification, etc.

B.2.2. The department responsible for tourism has to collaborate with schools and tourism centres in activities and programmes related to sustainable development. Also, student visits will be promoted, internships will be offered, etc.

B.2.3. The department responsible for tourism must promote the collaboration in campaigns with social purposes, such as donation of used objects, food banks, etc., carried out by tourism companies at the destinations.

B.3. GENERATION OF JOB OPPORTUNITIES IN THE TOURISM INDUSTRY AND TRAINING                             

The destination’s enterprises:

B.3.1. They must employ or promote their employees regardless of their gender, religion, race, sexual orientation, etc., providing fair wages for all.

B.3.2. They must develop training actions for their employees related to the tasks undertaken in their work and to sustainability.

B.3.3. They must apply some measure for the reconciliation of work and family life of their employees, such as granting social benefits, incentive schemes, etc.

B.3.4. Child labour not is allowed under any circumstances.

B.3.5. They must ensure the prevention of occupational risks for all employees, applying the corresponding legislation, if any. In case there is no legislation, the Department must ensure the safety of its employees based on the international provisions of ILO.

B.3.6. They must promote the recruitment of disabled workers.

B.3.7. The body responsible for the responsible tourism Management System at the destination must ensure the development of actions designed to promote the recruitment of local staff within the private tourism sector. 

B.4. TOOLS FOR CIVIC PARTICIPATION IN TOURISM AND MEASSUREMENT OF THE SATISFACTION OF THE LOCAL COMMUNITY.

B.4.1. The destination must have a system that promotes public participation in destination planning and decision making.

B.4.2. The destination must involve tourism in the social life of the community, allowing it to participate and collaborate with the social events held, even lending its facilities, whenever possible and their characteristics allow it.

B.4.3. It must also have tools and records for the assessment of aspirations, concerns, and satisfaction of local communities in terms of the management of the tourism activity through surveys, polls, etc. This information must be publicly reported in the appropriate manner.

B.5. POPULATION ACCESS TO DESTINATION’S RESOURCES

B.5.1. The destination protects local community access to natural, historical, archaeological, religious, spiritual and cultural sites, including the use of land and water resources, rights of way, transport and accommodation. When necessary, the destination will rehabilitate or restore local community access to natural and cultural sites.

B.6. POLICY FOR THE PREVENTION OF COMMERCIAL, SEXUAL OR ANY OTHER KIND OF EXPLOITATION

B.6.1. The agency responsible for the responsible tourism Management System has laws and clear and accurate policies to prevent commercial, sexual, or any other form of exploitation and harassment of anyone, particularly of children, adolescents, women, and minorities, reporting evidence of control in the mail tourism resources.  The laws and established practices are publicly communicated.

B.7. PROMOTION OF THE MULTIPLYING EFFECT AND OF FAIR AND/OR LOCAL TRADE

B.7.1. The agency responsible for the responsible tourism Management System must ensure that measures are taken to promote responsible acquisitions, supporting local and small- and medium-sized enterprises, and promoting local sustainable products and fair trade principles that are based on the area’s nature and culture. These may include food and beverages, crafts, performance arts, agricultural products, etc. These measures must be met by the managing body/bodies and/or any other agency involved in the System in any way. They must also be actively promoted within the private sector.

B.7.2. Visitors must be provided with information on sites, museums, restaurants, shops and services in order to promote their visits and consumption, allowing for a multiplying effect beyond the most usual and crowded tourism resources.

C. PRESERVATION AND IMPROVEMENT OF CULTURAL HERITAGE

For humankind, cultural diversity is as necessary as biological diversity is for living beings. Cultural resources are the historic memory of a community and the expression of its artistic, ethical and religious sentiment. Thus, the cultural factor of a destination is an identity in itself, and it should therefore be preserved for the benefit of present and future generations. The destination's role in this preservation is essential, not only through direct action but also though its influence on visitors.

C.1. RESPONSIBLE MANAGEMENT IN THE SOCIO-CULTURAL SPHERE

C.1.1. The destination has an up-to-date, publicly available inventory, a Plan of action and assessment of its tourism assets and attractions, including natural and cultural sites.

C.1.2. The destination has a system to contribute to the protection and preservation of intellectual property rights of communities and individuals.

C.1.3. Creation and development of initiatives with the participation of citizens and interested parties in the decision-making process in terms of tourism.

C.1.4. Elaboration of training, information and awareness campaigns on sustainable tourism, both for entrepreneurs and citizens.

C.1.5. The destination provides regular programs to affected communities to enhance their understanding of the opportunities and challenges of tourism, and the importance of sustainability.

C.1.6. Development of an acting programme in favour of tangible and intangible cultural heritage: festivals, folklore, etc.

C.1.7. The destination has laws governing the proper sale, trade, display, or gifting of historical and archaeological artifacts. It must also develop specific actions for the protection and preservation of crafts and local arts. Besides, they won’t be allowed to sale, trade or display historical and archaeological artifacts unless legally permissible.

C.1.8. Definition of building restrictions for tourism facilities in order to ensure the respect for local architecture.

C.1.9. The destination has a policy and system to evaluate, rehabilitate, and conserve natural and cultural sites, including built heritage (historic and archaeological) and rural and urban scenic views.

C.1.10. Creation of mechanisms to maximize social cohesion and minimize conflict, such as training and employment programmes for groups in danger of social exclusion.

C.1.11. Development of mechanisms to ensure access to all facilities and attractions generated by tourism for the residents.

C.1.12. Development of mechanisms to support developing countries, to the extent feasible.

C.1.13. Development of measures to minimize gender, race, religious and sexual discrimination within the tourism sector.

C.2. PLAN FOR THE MANAGEMENT OF VISITORS AND THE CAPACITY OF THE DESTINATION

C.2.1. The destination must establish a visitor management system that assesses the distribution of the tourism activity in districts, areas or territorial resources, including measures to preserve, protect, and enhance natural and cultural assets, in order to avoid overcrowding and always taking into account the carrying capacity of the destination.

C.2.2. There should also be measures to promote a more equitable distribution of benefits and burdens generated by tourism.

C.2.3. The destination must establish indicators for the carrying capacity of tourism in order to prevent tourism over-exploitation and deterioration of the environment. Public and private institutions must take action focused on the integrated planning of tourism as a contribution to sustainable development. Environmentally and culturally vulnerable areas must be a priority when planning financial aid and technical cooperation to sustainable tourism development.

C.3. PARTICIPATION IN THE PRESERVATION OF CULTURAL RESOURCES

C.3.1. The destination must promote and protect local cultural resources, both tangible and intangible, supporting their preservation and continuity, and providing premises for cultural activities, craft fairs, etc.

C.4. PROMOTION OF KNOWLEDGE AMONG VISITORS

C.4.1. The destination must promote local gastronomy in its offer.

C.4.2. The destination must promote sustainability certification of restaurants.

C.4.3. The destination must offer activities related to its cultural resources.

C.4.4. The destination must provide visitors with information about the main cultural resources in the area, providing information about opening hours, natural surroundings, appropriate behaviour, etc.

C.4.5. The destination provides accurate interpretive information at natural and cultural sites. The information is culturally appropriate, developed with community collaboration, and communicated in languages pertinent to visitors.

C.5.TOOLS TO SUPPORT THE DEVELOPMENT AND MAINTENANCE OF THE CULTURE OF THE DESTINATION BY TOURISTS

C.5.1. The destination must establish mechanisms for interested visitors to actively collaborate with the destination in its preservation, conservation and cultural promotion.

C.6.RESPONSIBLE BEHAVIOUR

C.6.1 The destination has published and provided guidelines for proper visitor behaviour at sensitive sites. Such guidelines are designed to minimize adverse impacts on sensitive sites and strengthen positive visitor behaviours.

D. ENVIRONMENTAL CONSERVATION

Biological diversity is essential for ensuring the continuity of life on this planet, because it maintains the environmental conditions that we need. Natural resources are what made up the tourist area: Landscape, geographical relief, climate, sea, rivers and lakes, physical environment, flora and fauna. Their conservation is therefore crucial to the survival of tourism itself, and if tourist cities do not control their own impact on the environment, tourism itself could come to an end.

D.1 LANDSCAPE PROTECTION AND ENVIRONMENTAL IMPACT ASSESSMENT STUDIES

D.1.1. The destination must carry out an environmental impact assessment study in terms of land use. This study must include a system for the assessment of the impact of tourism and the management of the impacts of intensive tourism on landscapes and ecosystems, including vulnerable or endangered wildlife habitats. It must also include a visitor management system for attraction sites that includes measures to preserve, protect, and enhance natural and cultural assets.

D.1.2. The destination has a system to monitor the environmental impact of tourism, conserve habitats, species, and ecosystems, and prevent the introduction of invasive species.

D.1.3. To the extent feasible, the destination must request or encourage tourism enterprises to have an environmental management plan that includes measures to control vegetation, landfills, to avoid the introduction of invasive species and implement other control measures to avoid pollution.

D.1.4. The destination must check that facilities and infrastructures don’t have an impact on the landscape, developing mechanisms to minimize the impact of buildings and infrastructures on the landscape.

D.1.5. Outdoor signage should not have an impact either.

D.1.6. Gardens must prioritize native species in order not to cause a severe alteration of the natural landscape.

D.2. SUSTAINABLE TRANSPORT

D.2.1 The destination has a system to increase the use of low-impact transportation, including public transportation and active transportation (e.g., walking and cycling).

D.2.2. Promotion of bike lanes (where possible).

D.2.3. Development of mechanisms in order to ensure that tourists have access to a quality public transport system.

D.3. NATURAL RESOURCES

D.3.1. The destination has identified environmental risks and has a system in place to address them.

D.3.2. The destination has an up-to-date, publicly available inventory of its natural resources (fauna, flora, etc.) and assessment of its tourism assets and attractions, including natural and sensitive sites. These must be publicly available.

D.3.3. Development of measures to preserve this sites and resources.

D.4. WILDLIFE PROTECTION

D.4.1.The destination has a system to ensure compliance with local, national, and international laws and standards for the harvest or capture, display, and sale of wildlife (including plants and animals).

D.5. ENERGY MANAGEMENT AND CONTROL

D.5.1. The destination has a system to encourage enterprises to measure, ¡, reduce, and publicly report energy consumption, and reduce reliance on fossil fuels.

D.5.2. It must also implement general saving practices such as turning lights en devices off after use, avoiding the unnecessary use of air conditioning or heating, disconnecting devices that are not being used, etc. There should be written guidelines.

D.5.3. Best technologies available should be promoted within the tourism sector to reduce energy consumption: Clean energies, bioclimatic techniques, use of waste heat, etc.

D.5.4. The destination must ensure the purchase of equipment with the highest energy efficiency, including luminaires, boilers, white goods, cameras, etc.

D.5.5. Energy losses of all equipment must be minimized through the use of appropriate insulation (pipes, batteries, watertight joints, etc.), cleaning plans (heat exchangers, evaporators, etc.), separation of cold and warm areas, maintenance plans.

D.5.6. Awareness plans about energy saving must be developed for residents and visitors.

D.5.7. Renewable energy programmes must be promoted.

D.6. WATER MANAGEMENT AND CONTROL

D.6.1. The destination has a system to monitor its water resources and develops water saving programmes at a public and private level to encourage enterprises to measure, monitor, reduce, and publicly report water usage. Tourism facilities must implement general saving practices, such as avoiding leaving taps open, repairing leaks, etc.

D.6.2. There must be documented guidelines to ensure the maximal water saving.

D.6.3. Awareness plans about water saving must be developed for residents and visitors.

D.6.4. Mechanisms are developed to ensure an adequate waste management.

D.6.5. The destination has a system to monitor drinking and recreational water quality using quality standards. The monitoring results are publicly available, and the destination has a system to respond in a timely manner to water quality issues.

D.6.6. The destination has clear and enforced guidelines in place for the siting, maintenance and testing of discharge from septic tanks and wastewater treatment systems, and ensures wastes are properly treated and reused or released safely with minimal adverse effects to the local population and the environment.

D.6.7. The use of purified water for irrigation must be prioritized. In those cases when the reuse of water is not feasible, the destination will implement measures that allow an efficient irrigation, adapting to the water conditions of the area, such as drip irrigation, sand, retention granules, appropriate schedules, etc.

D.6.8. The destination has a system to monitor its water resources to ensure that use by enterprises is compatible with the water requirements of the destination community.

D.7. GREENHOUSE GAS EMISSION

D.7.1. The destination has a system to encourage enterprises to measure, monitor, minimize, publicly report, and mitigate their greenhouse gas emissions from all aspects of their operation (including emissions from service providers).

D.7.2. The destination must ensure a healthy air quality, free of pollutants.

D.7.3. The destination must carry out studies on greenhouse gas emission in tourist areas and establish goals to their minimization.

D.8. LIGHT AND NOISE POLLUTION

D.8.1. The destination has guidelines and regulations to minimize light and noise pollution. The destination encourages enterprises to follow these guidelines and regulations.

D.8.2. The destination must elaborate a noise map and develop mechanisms to its minimization.

D.9. WASTE MANAGEMENT AND CONTROL

D.9.1. The destination must count on a selective collection system for urban waste.

D.9.2. There must be control mechanisms for landfill management.

D.9.3. The destination must develop the creation of recycling sites with accurate information for visitors.

D.9.4. Mechanisms should be developed to ensure an adequate management of hazardous waste.

D.9.5. The destination has a system to encourage enterprises to reduce, reuse, and recycle solid waste. Any residual solid waste that is not reused or recycled is disposed of safely and sustainably. It must also implement general practices to minimize waste generation and instruction about adequate internal waste management.

D.9.6. There must be documented guidelines in this respect.D.9.7. Informative and awareness plans about water saving must be developed for residents and visitors.

D.9.8. The destination must promote the consumption of products with returnable packages.