Please read these Terms and Conditions carefully.
BY ACCESSING OR USING ANY PART OF OUR WEBSITE, OR BY PURCHASING OUR SERVICES, YOU AGREE TO BE BOUND BY THIS DOCUMENT. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT USE OUR WEBSITE OR PURCHASE THE SERVICES OFFERED ON IT.
Nothing in these Terms and Conditions shall limit or exclude the liability of either party where the law does not permit this, nor the rights granted to the user under consumer protection legislation. The limitations and exclusions of liability set out in this document shall apply only to the extent permitted by applicable law.
This website is owned and operated by Biosphere Responsible Tourism, S.L. (BRT). Throughout the text, the terms “we”, “us”, “our” and “BRT” refer to Biosphere Responsible Tourism, S.L.
BRT offers this website, including all information, tools and services available on it, to you, the user, conditional upon your acceptance of all the terms, conditions, policies and notices set out here.
By visiting our site and/or purchasing any of our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including the additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including, without limitation, users who are browsers, customers and/or content contributors.
These Terms and Conditions must be read as a whole, together with our Privacy Policy.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not accept all the terms and conditions of this agreement, you may not access the website or purchase any service. If you access some or all of our services through an offer or proposal, acceptance of that offer or proposal is likewise expressly conditional upon these Terms and Conditions.
Any new features or tools added to this website shall also be subject to these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. Amendments to these Terms and Conditions shall be governed by the provisions of Section 22.
By accepting these Terms and Conditions, you declare that your age at the time of using our services allows you, under your national legislation, to use them with full legal capacity. This may be because you have reached the age of majority, because you are younger but your personal national legislation allows it, or because you are an emancipated minor under your legislation. All of the above applies provided that you have not been declared legally incapacitated and that your legislation is not contrary to the public policy established by the Spanish legislation in force in this regard.
You may not use our services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, without limitation, intellectual property laws).
You must not transmit any computer virus or any other type of malicious code that may in any way affect the functionality or operation of the Service, of any related website, of other websites or of the Internet, nor any code of a destructive nature.
A breach or violation of any of the Terms may result in the suspension or termination of your Services, in accordance with Section 16.
We reserve the right not to provide the service where the user does not comply with the conditions set out in these Terms and Conditions.
You understand that your content (not including payment information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks. If you would like to know more about how your data is processed and about your privacy, please consult our Privacy Policy.
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
The general information published on this website (articles, news and informative content) is provided for information purposes only. It should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. This proviso does not apply to the information on the services that the law requires to be provided before purchase, which we shall keep accurate and up to date in accordance with Section 10.
This site may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We may modify the general content of this site at any time, with no obligation to update historical information.
Although we may notify our customers of changes to the prices of our services, the prices shown on this website may be subject to change without prior notice. These changes shall not affect services already purchased, except as provided in the following paragraphs.
We may modify or discontinue the website (or any part of its content) at any time, without prejudice to access to services already purchased. We shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website that does not affect those services.
The prices shown at the time of purchase of our services have been set in accordance with the regulations in force when they were published on the website and on the payment gateway. However, legislative or regulatory changes —at national, regional or European level— may occur after the service has been purchased and paid for. If such changes impose on BRT additional requirements, new technical standards or any other administrative or financial burden that directly affects the service purchased, BRT may propose a justified revision of the applicable prices.
In such a case, BRT shall notify you in writing, at least thirty (30) days in advance, of the nature of the regulatory change, its technical and financial impact on the service purchased and the resulting new financial proposal. You may accept the change or terminate the contract early without penalty by notifying BRT in writing within fifteen (15) days of the notification.
Our services are offered online through this website or any other domain owned by Biosphere Responsible Tourism S.L.. We have made every effort to describe the services on this site as accurately as possible. Given their online nature, we cannot guarantee that they are accessible from every location, and they may not work properly in certain geographical areas.
We may limit the offer of some or all of our services to certain geographical regions or jurisdictions, and may limit the number of places available for any service, stating this in its description. Service descriptions and prices may change in accordance with Section 4. We may stop offering any service at any time, without this affecting services already purchased.
To purchase our services, the user must select them, provide the information requested, accept these Terms and Conditions and complete payment through the means available on the website. Once payment has been confirmed, you will receive confirmation of your purchase and the corresponding invoice by email.
BRT may refuse or cancel an order where any of the following apply: payment has not been completed, the information provided is incorrect or incomplete, there are reasonable indications of fraud or misuse of the means of payment, or these Terms and Conditions have been breached. In such a case, we shall inform you using the contact details provided and, if any charge has been made, we shall refund it in full.
You agree to provide current, complete and accurate purchase and account information, and to keep it up to date, including your email address and your billing and payment details, so that we can complete your transactions and contact you when necessary.
BRT is an entity established in the Canary Islands (Santa Cruz de Tenerife), and its services are therefore subject, where applicable, to the Canary Islands General Indirect Tax (IGIC). The tax treatment of each purchase depends on where the customer is established:
For this treatment to apply, the customer must provide their tax identification number and, if established in the European Union, their EU VAT identification number. In all cases, the customer is responsible for declaring any tax applicable under their own tax obligations. If the customer is not acting as a business or professional, the taxation applicable under the regulations in force shall apply.
We may provide you with access to third-party tools that do not form part of the services purchased. Such tools are provided “as is” and “as available”, and their use is optional and at your own risk. Before using them, you must make sure that you are aware of and accept the terms on which the relevant external providers supply them.
BRT shall not be liable for the operation of such tools or for their use by third parties. This is without prejudice to any liability legally attributable to BRT and to the rights granted to you under consumer protection legislation.
A service may have been purchased by a third party and assigned to you by means of a code. For example, as part of promotions, prizes or other incentives, or through your connection with administrations, territorial tourism managers (‘destinations’), associations, federations, groupings or similar entities. In that case, for the proper performance of the service, BRT may disclose to the entity that purchased it the services assigned and used, as well as the identification data strictly necessary for that purpose [company name and contact email address]. This processing shall be carried out under the terms described in our Privacy Policy. If you would like to know more about the confidential handling of information, please consult our Confidentiality Policy.
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
Certain content and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy. We do not warrant, and shall not have any liability for, any third-party materials or websites, or for any other third-party materials, products or services, except where we have actual knowledge of their unlawfulness and fail to act diligently to remove or disable the relevant link.
Subject to the same proviso as in the previous paragraph, we are not liable for any harm or damages related to the purchase or use of goods, services, resources or content, or to any other transactions made on third-party websites. Please review the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.
Links on this website to the biospheresustainable.com domain direct you to an environment subject to its own terms and conditions, which you must accept when using it.
The following organisations may link to our website without prior written approval:
These organisations may link to our home page, to our publications or to other information on the website provided that the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship, endorsement or approval of the linking party or its products or services;
(c) fits within the context of the linking party's website.
We may approve, upon request, links from the following types of organisations:
We shall approve link requests from these organisations where the following criteria are met:
(a) the link does not harm the image of BRT or its services, and the organisation does not carry out activities that are unlawful or contrary to the principles of the certification schemes operated by BRT, such as the Biosphere Scheme;
(b) the organisation has not previously breached these linking conditions;
(c) the link provides useful information to the users of both websites;
(d) the link is placed in the context of general resource information or is consistent with the editorial content of a newsletter or similar product that furthers the organisation's mission.
If you belong to one of the organisations listed in the previous paragraph and are interested in linking to our website, you must notify us by sending an email to info@biospheresustainable.com. Please include your name, the name of your organisation, your contact details (such as a telephone number and/or email address) and the URL of your site. Please also add a list of the URLs from which you intend to link to our website and a list of the URLs on our site to which you would like to link. Please allow 2 to 3 weeks for a response.
Approved organisations may link to our website as follows:
Reservation of rights. We may ask you at any time to remove all links, or any particular link, to our website, for example where the link is misleading, harms our image or does not comply with these conditions. In that case, you must remove it as soon as possible. We may also amend our linking policy, and the new conditions will be published on this page. By continuing to link to our website, you agree to be bound by and to comply with these linking conditions.
Removal of links from our website. If you find any link on our website that you consider objectionable for any reason, you may contact us. We shall consider your request and, if the link leads to unlawful content, we shall act diligently to remove it. Although we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy, nor that the website will always remain available or that its material will be kept up to date, without prejudice to Section 10.
Content liability. We shall not be held responsible for any content appearing on a website that links to ours. The owner of that site shall be liable, in accordance with the law, for any claims arising from its content. No link to our website may appear on pages or in contexts containing content or materials that may be interpreted as defamatory, obscene or criminal, or that infringe, or promote the infringement of, third-party rights.
The processing of the personal information you provide to us through this website is governed by our Privacy Policy.
This website uses cookies. A cookie is a file that is downloaded to your device when you access certain web pages and which allows, among other things, information about your browsing habits or those of your device to be stored and retrieved. Depending on the information they contain and the way you use your device, they may be used to recognise you.
Technical cookies, which are necessary for the website to function, are installed without the need for consent. Other cookies (preference, analytics and advertising cookies) will only be installed if you accept them via the banner or the cookie settings panel, where you can also reject them or withdraw your consent at any time. Without such consent, BRT will not link the information from cookies with the personal data you provide when registering or making a purchase.
What types of cookies does this website use?
Third-party cookies. This website may use third-party services which, on behalf of BRT, collect information for statistical purposes and on the use of the site. In particular, it uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details of the cookies used, their purpose and their duration can be found in our Cookie Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to service descriptions, prices, promotions, offers, features or availability. We may correct any errors, inaccuracies or omissions and update the information published, subject to the safeguards set out in the following paragraph.
If an error affects a purchase that has already been made (for example, a manifestly incorrect price), we shall inform you and you may choose either to maintain the purchase with the corrected information or to cancel it, in which case we shall refund the amount paid in full.
Except as provided in the previous paragraph and for the information that the law requires to be provided before purchase, which we shall keep accurate and up to date, we undertake no obligation to update, amend or clarify any other general information published on the website. No update date shown in the Service should be taken to indicate that all information in the Service has been modified or updated.
In addition to the other prohibitions set out in these Terms and Conditions, you are prohibited from using the site or its content for the following purposes:
(a) any unlawful purpose;
(b) soliciting others to perform or participate in any unlawful acts;
(c) violating any international, European, national, regional or local regulations, rules, laws or by-laws;
(d) infringing or violating our intellectual property rights or those of third parties;
(e) harassing, abusing, insulting, harming, defaming, disparaging, intimidating or discriminating on the grounds of gender, sexual orientation, sexual identity, religion, ethnicity, race, age, national origin or disability;
(f) submitting false or misleading information;
(g) uploading or transmitting viruses or any other type of malicious code that may in any way affect the functionality or operation of the Service, of any related website, of other websites or of the Internet;
(h) collecting or tracking the personal information of others;
(i) spamming, phishing, pharming, pretexting, automated crawling or scraping;
(j) any obscene or immoral purpose;
(k) interfering with or circumventing the security features of the Service, of any related website, of other websites or of the Internet.
Furthermore, you must not attempt to gain unauthorised access to this website, the server on which it is hosted or any server, computer or database connected to it, nor attack it by means of denial-of-service attacks. We shall report any breach of the applicable regulations to the relevant authorities and cooperate with them.
If you engage in any of these prohibited uses, we may suspend or terminate your access to our services, in accordance with Section 16.
The purchase of a service grants a personal, non-exclusive and non-transferable right of access to its content for the period stated in the description of each service before purchase. Each purchase corresponds to a single user. Access credentials may not be shared with or transferred to third parties.
Before purchase, the description of each service will inform you of its content, its duration, its format (access to digital content or live delivery), the technical requirements needed and, where applicable, the type of diploma or certificate of completion issued.
The content of the services is the property of BRT or its licensors. It may only be used for the personal use of the user who purchased it. Its reproduction, distribution, public communication or transformation, in whole or in part, is prohibited without the express written authorisation of BRT.
Access to a service may only be suspended or terminated for breach of the conditions of this section or of Section 11, in accordance with Section 16.
Warranties. BRT shall provide the services with due diligence and in accordance with their description on the website. If you are a consumer, you are entitled to the conformity guarantees granted to you by the consolidated text of the Spanish General Law for the Protection of Consumers and Users, which these Terms do not limit in any way.
Subject to the above, we do not guarantee that access to the website or the services will be uninterrupted or error-free at all times. We may temporarily interrupt access for technical, maintenance or security reasons, and we shall endeavour to keep such interruptions as short as possible. Nor do we guarantee that the results you obtain from applying the content of the services will meet your specific expectations, as these depend on how you apply them.
Limitation of liability. To the fullest extent permitted by applicable law, BRT shall not be liable for any indirect or consequential damages arising from the use of, or inability to use, the website or the services, such as loss of profits, loss of revenue or business, or loss of data. In any event, our liability shall be limited to damages that were reasonably foreseeable at the time the contract was entered into.
These limitations shall not apply to damages caused by wilful misconduct or gross negligence on the part of BRT, to personal injury, or to any other case in which the law does not permit liability to be excluded or limited.
BRT shall not be liable for the operation or content of third-party tools that do not form part of the services purchased, in accordance with Section 7.
Complaints. If you experience any issue or are not satisfied with a service, you can contact us at info@biospheresustainable.com. We shall review your case and respond to you, without prejudice to the rights set out in Sections 4 and 20 and to any other means of complaint available to you by law (see Section 19).
If you are acting as a business or professional, you must submit any claim within one (1) year from the date on which you became aware, or should have become aware, of the facts giving rise to it. If you are a consumer, the time limits established by law shall apply.
You shall be liable, in accordance with the law, for any loss or damage you cause to BRT or to third parties as a result of breaching these Terms and Conditions, violating any law or infringing the rights of third parties, including intellectual property rights in the content of the services.
If you are acting as a business or professional, you further agree to indemnify and hold harmless BRT and its branches, subsidiaries, partners, directors, employees, collaborators and suppliers from any claim or demand by third parties arising from such breaches, including reasonable legal fees.
If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall be deemed not to have been included, without affecting the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
You may stop using the website at any time. If you wish to close your user account, you can request this at info@biospheresustainable.com or through the Customer Service resources. Closing your account shall not affect the rights of withdrawal and refund set out in Section 20.
BRT may suspend or terminate your access to the services only in the event of a serious or repeated breach of these Terms and Conditions, fraudulent use or any of the prohibited uses set out in Section 11. Unless the seriousness of the breach or a legal obligation prevents it, we shall notify you in advance, stating the reason, so that you can remedy it or submit representations. In such cases, no refund shall be made for the amounts corresponding to the period already used.
If BRT stops offering a service you have already purchased for reasons not attributable to you, it shall notify you with reasonable notice and refund you the proportional part of the price corresponding to the period or content not used.
Obligations incurred by the parties prior to termination, and any clauses which by their nature must remain in force, shall survive termination.
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.
These Terms and Conditions, together with the information provided in the description of each service at the time of purchase and the policies published on this website (Privacy Policy and Cookie Policy), constitute the entire agreement between you and us in relation to the use of the website and the purchase of services. The contracting of certification services is governed by its own documentation, as indicated in the ‘Overview’.
If you are a consumer, any unclear or ambiguous clauses shall be interpreted in the manner most favourable to you, in accordance with consumer protection legislation.
In accordance with Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I), these Terms and Conditions shall be governed by and construed in accordance with the laws of the European Union and, subsidiarily, the laws of the Kingdom of Spain.
If you are a consumer habitually resident in another State, this choice of law shall not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence.
If you have any complaint or claim, you can send it to info@biospheresustainable.com or by post to the address given in Section 27. We shall respond as soon as possible and, in any event, within the legally established time limits. If you are a consumer, official complaint forms are available to you, which you can request from us by the same means.
If you are acting as a business or professional, for any dispute relating to these Terms and Conditions and the services purchased, the parties expressly submit to the courts and tribunals of Santa Cruz de Tenerife (Spain), waiving any other jurisdiction.
If you are a consumer, the competent court shall be the one determined in accordance with the applicable regulations, including the court of your place of residence. You may also have recourse to any applicable out-of-court consumer dispute resolution schemes.
To exercise it, you must inform us of your decision by means of a clear statement sent to info@biospheresustainable.com or by post to the address given in Section 27. To help us process your request, please include the details that allow us to identify your purchase (name, invoice number and date).
We shall refund all payments received from you without undue delay and, in any event, within a maximum of fourteen (14) working days from the date on which you inform us of your decision. The refund will be made using the same means of payment that you used for the purchase, unless we expressly agree otherwise, and at no cost to you.
Exceptions to the right of withdrawal.
Services purchased by third parties. Where the service has been purchased by a third party and assigned to you by means of a code, any refund request shall, where applicable, be made by the entity that made the payment.
Business or professional customers. The statutory right of withdrawal applies only to consumers. However, BRT will apply the same fourteen (14) working-day refund policy to purchases made by businesses or professionals, provided that the service content has not been accessed and performance of the service has not begun.
Payments to the User. If we owe you any amount, you must provide us with the information necessary to pay it to you. If we make a payment to you in error, we shall inform you and may request its return in accordance with the law.
In all cases, the rights and remedies granted by the legislation in force remain unaffected.
As a general rule, BRT will not disclose your personal data to third parties, except where required by law or where necessary for the provision of the service, under the terms described in our Privacy Policy.
You can review the most current version of the Terms and Conditions at any time on this page. We may update these Terms and Conditions, for example to adapt them to legal changes or to new services.
Amendments shall apply to purchases made from the date of their publication. Earlier purchases shall be governed by the Terms and Conditions in force at the time they were made, unless you expressly accept the new version. If an amendment materially affects a service you are currently using, we shall notify you sufficiently in advance.
The information on the website may only be consulted and printed for personal, non-commercial use.
All industrial and intellectual property rights in this website and its content (texts, images, design, logos, trade marks, software and other elements) belong to BRT or to those who have licensed their use to BRT. You may use such content only in the manner expressly authorised by BRT or its licensors. This shall not prevent you from using the website to the extent necessary to consult or copy information about your purchase or the contact details.
BRT shall not be liable for any failure or delay in performing its obligations where this is due to events beyond its reasonable control (“force majeure”). Force majeure events include, among others:
The affected obligations shall be suspended for as long as the force majeure event continues, and the time limit for performing them shall be extended by a period equal to its duration. BRT shall use all reasonable means to bring the force majeure event to an end or to find a solution enabling it to perform its obligations. If the force majeure event permanently prevents the provision of a service already purchased, we shall refund you the proportional part of the price not used.
Applicable regulations require some of the information or communications we send you to be in writing. By using this website, you agree that most such communications will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to this electronic means of communication and acknowledge that communications we send you electronically satisfy the legal requirement to be in writing. This condition shall not affect your statutory rights.
Notices you send to us must be sent to info@biospheresustainable.com or to the postal address given in Section 27. We may send communications to the email address or postal address you provided when making your purchase.
You may not assign or transfer the contract, or the rights or obligations arising from it, without our prior written consent, except as provided for services assigned by code in Section 7.
BRT may assign the contract or subcontract part of the provision of the services, for example in the event of a business reorganisation. You will be notified of any such assignment, and it shall not affect your statutory rights as a consumer, nor reduce or limit any guarantees we have given you.
Website owner and service provider:
Biosphere Responsible Tourism, S.L. (BRT)
Tax ID (CIF): B76584770
Registered address: C/ La Rosa, 1, 1.º, CP 38002, Santa Cruz de Tenerife, Canary Islands, Spain
Email: info@biospheresustainable.com
Telephone: (+34) 902 929 928
Last updated: 28 September 2026